Komteks’ service agreement with their customers guarantees service on all supplied compressors for 6,000 hours (250 days), but Komteks was unable to find a compressor oil that could last that long. Customers complained their existing oil foamed and oxidized, turning black due to oil degradation after only 2,000 hours. This region experiences extremely hot and humid weather conditions with temperatures averaging up to 45°C. Komteks needed a compressor oil that would be able to withstand their climate and reduce the need for multiple service visits throughout the length of their service agreement.

After initially testing two competitive mineral-based compressor oils followed by two competitive fully synthetic compressor oils, all of which failed to perform to their 6,000 hour service standard, Komteks contacted Lubricon, a Petro-Canada distributor. Komteks worked closely with Ayhan Bükey, Technical Coordinator with Lubricon, who reviewed Komteks' operations and technical challenges, and ultimately recommended COMPRO XL-S 68.

Komteks immediately realized significant improvements in customer satisfaction, maintenance demands of their compressors, and the way the oil responded to hot and humid working conditions. “We no longer heard complaints from customers and stopped getting service requests on products we guaranteed would function better and longer than they had been previously. COMPRO XL-S 68 enabled us to keep our promise to our customers.”

Petro-Canada COMPRO XL-S 68 performs to withstand high heat and humidity while remaining effective even at 6,000 hours. COMPRO XL-S 68 had no foaming or discolouration. To date, service calls have been reduced from 42 service calls in one year, at $500 USD per call, to zero calls after making the switch. “Since we made the switch in December 2013, we have been able to fulfill numerous service agreements without a single request for unscheduled maintenance. This has saved our customers, and us, time and money.”