United Utilities
  • The United Utilities fleet consists of 34 predominantly INNIO Jenbacher stationary gas engines across 17 sites.
  • The company had been purchasing stationary gas engine oil from different suppliers. This made the purchasing process complex, as field service engineers were required to look after multiple sites and liaise with multiple suppliers. Additionally, some suppliers were finding it difficult to deliver product on time, running the risk of downtime.
  • United Utilities challenged Petro-Canada Lubricants to deliver a longer oil life and simplify a complicated and inefficient system of purchasing engine oil.
  • To date, United Utilities has transferred 15 of its 17 sites over to Petro-Canada Lubricants SENTRONTM CG 40, SENTRONTM CG 40 Plus and SENTRONTM LD 5000. Their oil drain intervals have been extended, and they have been able to reduce complexity by using a single supplier and consolidating products.

About United Utilities

United Utilities is responsible for water and wastewater services in the North West of England. They deliver 1.8 billion litres of water a day to more than 3 million homes and businesses, as well as treating wastewater. Keeping the region flowing relies on a vast behind the scenes operation, involving hundreds of reservoirs, treatment works and pumping stations; thousands of kilometres of water pipes and sewers and a 5,000 strong workforce.

Equipment at mine

"I only wish I'd started working with Petro-Canada Lubricants and SENTRON sooner - everything is just so much easier."

Andy Parker
Energy Generation Operations & Maintenance Manager, United Utilities

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Find a lubricant partner to deliver better oil life and consolidate United Utilities’ lubricant stock to simplify the oil procurement process.


Engine availability is key to running an effective stationary gas engine fleet. Greater availability of the engines translates to increased power generation for United Utilities.


With this in mind, if a supplier can provide a solution whereby a stationary gas engine oil will extend the oil drain interval, United Utilities (and its customers) will directly benefit.


The fewer oil changes that are required, the less downtime is seen, coupled with a reduction in the volume of oil purchased per year. Additionally, when the cost of engineers’ time on-site and waste oil is factored in, this demonstrates clear cost savings (reduction in Total Cost of Ownership) for United Utilities.


"It's nerve-wracking when you are running low on oil and you don't know if it's going to get to the site. Now, when we order, we are safe in the knowledge that it will arrive when needed." – Andy Parker Energy Generation Operations & Maintenance Manager.


The United Utilities fleet consists of 34 predominantly INNIO Jenbacher stationary gas engines across 17 sites. Prior to working with Petro-Canada Lubricants, the company had purchased stationary gas engine oil from different suppliers, based on what the engines were originally filled with.


This added complexity to the purchasing process managed by the field service engineers, who each look after multiple sites. They would need to liaise with different suppliers to ensure each site had enough of the right lubricant to continue running. United Utilities found that some suppliers were also finding it difficult to deliver the appropriate product at the relevant site on time, running the risk of engines being unable to run.


United Utilities challenged HF Sinclair to deliver a longer oil life and simplify a complicated and inefficient system of purchasing engine oil.

  • Oil drain intervals extended
  • Single supplier of stationary gas engine oils, reducing complexity
  • Reduction in number of products, providing consolidation
  • Technical service support with the expertise you need

Since switching to SENTRONTM stationary gas engine oils, United Utilities has experienced an impressive increase in its engines’ oil drain intervals compared to the previous incumbent competitor products used across the fleet.


Field service engineers at the Bolton and Burnley sites recorded that the engine running time was significantly extended by using SENTRONTM CG 40 due to its superior oil life. This impact was repeated across the fleet as more sites transferred to the Petro-Canada Lubricants SENTRONTM stationary gas engine oils.


Partnering with Petro-Canada Lubricants enabled United Utilities to consolidate its oil supplier, meaning only having to deal with one company that was able to offer a consolidated, efficient solution.


In practice, this simplified the purchasing process for field service engineers who had previously had to record the oil levels for each engine and contact a range of different suppliers to suit the engine being operated.


Working with a single oil supplier enabled United Utilities to build a close working relationship with Petro-Canada Lubricants’ Technical Services team, who offered comprehensive lubricant advice, set up used oil analysis reporting and addressed any questions from the sites.


Since working with Petro-Canada Lubricants, United Utilities has been able to trust that its engines will run longer between oil changes and that the team will receive the right oil on time to keep its fleet operating. Petro-Canada Lubricants has made the management of United Utilities’ oil an easier process, ultimately offering the company peace of mind that it can pass its savings on to the customer.

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